By lcherup on February 2, 2010
I have had to institute a number of actions to protect the patient’s interests and my own.
First, we like to make it hard to schedule, and hard to cancel. I really don’t want patients who quickly agree to surgery, and then go home and change their mind. It is a very rare event when I allow patients to consent to surgery after only a first visit. Even patients who travel far for the first consultation, I encourage to go home and think about it. I got this idea from the guy who trained me, Dr. Thomas Krizek. Google him.
Second, we charge patients $300 to postpone, and then reschedule a surgery. The reason why is, it screws up our scheduling with our OR staff, anesthesia, implants, drug orders, etc. It costs $900 AN HOUR to man our multi-specialty surgery center. We have employees who are scheduled months in advance. I cannot yank someone off the sidewalk to fill 3 hours because a patient cancelled 3 days ago becaue her motherinlaw is in the CCU. We of course understand patients’ constraints, but they must understand what we bring to the table to pull off a surgery.
Third, because we are performing aesthetic plastic surgery, and insurance does not pay for post-op care, we frequently have to rely on family members to help in the post-op period. I have husbands that I should rent out to other patients. My patient J’s husband is a doll. He invented a tummy -tuck dressing that is marvelous!! On the other hand, I have another patient who had 3 friends sign up for duty, and NONE panned out. I had to admit her to our local hospital for 4 days, for routine post-op care. I am thinking of developing a consent and contract to obligate the care-giver. Otherwise patients have to be responsible for professional care.
By lcherup on January 6, 2009
When we have to cancel surgery for patients, or when they cancel, it is always a disappointment for both sides. I really get up for the surgeries that I have to do, I prepare and consciously and unconsciously think about them, just like an athlete training for a race. I frequently will dream about the patient and their problem, particularly if it is a difficult one. We cancel for medical reasons, such as hypertension that is not controlled optimally before the surgery, and blood-thinners that pose a risk of bleeding and hematoma post-op. We want the conditions to be optimal. We want a platform for success built pre-op.
Radiance Plastic Surgery
Main Office:
701 Boyce Road
at Washington Pike
Bridgeville, Pennsylvania 15017
Ph: (866) 660-0017
Ohio Valley Medical Building
Branch Office:
27 Heckel Road, Suite 206
McKees Rocks, Pennsylvania 15136
Branch Office:
6001 Stonewood Drive
Wexford, Pennsylvania 15090